WOW - that's a lot of miles in a very short time.
Your comments comparing your Cayenne to the Ford Escape are a great testament to how well the Escape has been received!
What's the name of your Ford dealer in N.Y.?
My iPhone works great, it's my Android (work phone) that has a gremlin inside, which likes to cause problems.
You can always check on http://www.syncmyride.com or http://www.fordsyncforum.com for tech questions though.