My company just replaced my old Escape with a 2020 Escape. After my first trip of 1000plus miles in two days, I was on the couch for two days with the heating pad and severe back pain. The drivers seat has something in it that sticks up and runs across my tail bone. I took it to the dealership and they told me there is nothing wrong with the seat. I am stuck with a vehicle that I do not want to drive, on the fear of ending up with back issues. I have been very happy with the performance of the the prior Ford Escapes, I warn anyone to stay away from the new and improved 2020/2021 models. Hopefully, I can go back to driving my older Escape work vehicle.