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2017 Escape Titanium Tailgate issues

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2017 Titanium. ill push the button on the fob twice., hear noise but won't open. the warning says hatch open. ill push bottom it is relatches. It'll do the same thing with the interior button and when i manually hit button on tail gate. then i found a trick, hit lock, unlock then button on fob twice. it works sometimes. I'm scared to use it as i can't get it open except randomly.
i could probably go outside in parking lot now, hit the fob twice and it would work. LOL

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